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Cookies Policy
West28 Casino operates under two Curaçao licences issued by the Gaming Control Board (GC) and the Curaçao Gaming Authority (CGA), providing regulated oversight for player protection and fair gaming.
About cookies
Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support functions that help the site operate. Some cookies are set by West28 Casino, while others may be set by service providers that help us operate, secure, analyse or improve the website.
Cookies can be session cookies or persistent cookies. Session cookies are temporary and are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until they are deleted. The length of time a cookie remains may vary depending on its purpose and the settings applied to your browser or device.
The website may also use technologies that perform similar functions to cookies. These can include pixels, tags, local storage and device-related identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless a distinction is needed.
Why cookies are used
- To enable essential website functions, including navigation, account access and security features.
- To remember choices you make, such as language, region or other display preferences.
- To understand how visitors use the website and identify areas that may be improved.
- To help maintain website performance, reliability and security.
- To support relevant communications, advertising or marketing where this is permitted and appropriate.
- To help detect unusual activity, misuse, fraud or other conduct that may affect the website or its users.
Types of cookies we may use
Strictly necessary cookies
These cookies are needed for core website functions. They may support account sign-in, session management, security controls, fraud prevention, responsible gambling tools and the delivery of pages or services you request. Because these cookies help the website function, they may not be disabled through ordinary website preference tools. You may be able to block them through your browser, but doing so could prevent parts of the website from working properly.
Functional preference cookies
Functional cookies allow the website to remember information that makes your visit more convenient. For example, they may remember selected preferences, help present content in a suitable format or reduce the need to repeat certain choices. If you refuse these cookies, some personalised functions may not operate as intended, although you may still be able to use essential parts of the website.
Analytics and performance cookies
Analytics cookies may collect information about how visitors interact with the website. This can include pages viewed, links selected, approximate usage patterns, browser information, device type and technical details about performance. The information is generally used in an aggregated or otherwise analysed form to monitor traffic, understand website use and improve content, design and functionality.
Marketing and advertising cookies
Where used, marketing cookies may help us or relevant service providers understand visits to the website, measure campaigns and present communications or advertising that may be more relevant to your interests. These cookies may also help limit repeated advertisements and measure whether an advertisement or communication has been viewed or acted on. Marketing cookies will be used only where permitted by applicable law and according to the choices available to you.
Third-party cookies
Some website features may be provided by third parties. Those providers may place their own cookies or similar technologies on your device. Their use of information is governed by their own privacy and cookie notices, not solely by this policy. We encourage you to review the information provided by third parties where their technologies are used. We do not control every cookie that a third party may set or every way in which that third party processes information.
Your choices and cookie controls
When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept certain categories of cookies, reject optional cookies or adjust your choices. Essential cookies may continue to operate because they are required to provide requested website services, maintain security or comply with applicable requirements.
You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies generally or receive a warning before a cookie is stored. The method differs between browsers and devices, so you should check the relevant help or support information for the browser or device you use.
- Open the settings or preferences menu in your browser.
- Find the privacy, security or cookie controls.
- Choose whether to allow, block or delete cookies.
- Review the settings regularly, particularly if you use more than one browser or device.
If you delete or block cookies, some website functions may be unavailable, less convenient or unable to remember your preferences. You may also need to make selections again during a later visit. Blocking cookies does not necessarily delete information that was collected before the change was made, and it may not prevent all similar technologies from operating.
Where a preference tool is available, changing your settings there is usually the most direct way to manage optional cookies used on the website. Your choices may be stored in a preference cookie so that the website can remember them. If you clear that cookie, use another device or use a different browser, you may be asked to set your preferences again.
Information, privacy and policy updates
Cookies may collect information such as an online identifier, device or browser details, approximate location inferred from technical information, pages visited, dates and times of visits, referral information and interactions with website features. Depending on how the website is used, cookie information may be combined with other information held in connection with your account or interactions with us. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
Cookies are not the same as your account password, and you should never share your password or security information with another person. You should also keep your browser, operating system and security software updated and take reasonable steps to protect your device from unauthorised access.
We may change this Cookies Policy from time to time to reflect changes to the website, the technologies used, our service providers, legal requirements or our privacy practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you remain informed about how cookies may be used.
If you have questions about this Cookies Policy or wish to understand how information connected with cookies is handled, please use the available contact or support options on the West28 Casino website. Please do not include passwords, payment details or other sensitive security information in a general enquiry.
Responsible use of the website
West28 Casino is intended for eligible users who meet the applicable legal age and location requirements. Cookies may support account security, safer gambling features and the delivery of information about available controls, but cookies do not determine whether gambling is suitable for you. If gambling is causing concern, use the responsible gambling tools available through the website and seek independent support.