Maximum cashout: $19
West28 Casino Terms & Conditions
West28 Casino operates under two Curaçao licences issued by the Gaming Control Board (GC) and the Curaçao Gaming Authority (CGA), providing regulated oversight for player protection and fair gaming.
1. General terms
These terms form an agreement between you and West28 Casino regarding your use of the website, related services and games. They apply to all visitors, registered players and other users of the website. Additional terms may apply to particular games, promotions, payment methods or services. Where additional terms apply, they will be made available before you use the relevant feature.
You should check these terms regularly because they may be updated from time to time. Changes may be made to reflect legal, regulatory, technical or business requirements. Updated terms will apply from the date they are published, unless a different commencement date is stated. If you do not agree with an updated term, you should stop using the website and contact the relevant support channel made available on the website.
West28 Casino may change, suspend or withdraw any part of the website, including games, features, content or payment options. We may also restrict access where this is reasonably required for security, maintenance, legal compliance, responsible gambling or the proper operation of the service.
Eligibility and lawful use
You must be legally permitted to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether access to and use of the website is lawful where you live. You must not use the website if online gambling is prohibited for you or in your location.
You may only use the website for personal entertainment. You must not use it for a business, unlawful purpose, fraud, money laundering, market manipulation, or any activity that could harm the website, other users or the integrity of the games. Access may be refused or restricted where there is a reasonable concern about unlawful or improper use.
2. Accounts, identity and security
You may need to create an account before using certain services. Information provided during registration must be accurate, current and complete. You must update your information if it changes. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or operate more than one account unless expressly permitted.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and notify West28 Casino promptly if you suspect that your account has been accessed without permission. You should also use suitable security protections on your device and internet connection.
West28 Casino may carry out age, identity, address, payment, source-of-funds or other verification checks. You agree to provide information and documents that are reasonably requested for these purposes. Checks may be required before deposits, withdrawals or continued account access. If information cannot be verified, access may be suspended or an account may be closed in accordance with applicable requirements.
You must not provide false, misleading or incomplete information, interfere with verification procedures, use another person’s payment method without authority, or attempt to avoid account, security or responsible gambling controls. We may suspend an account while activity is reviewed and may retain relevant records where required by law or security processes.
Account closure
You may request closure of your account through the available account or support process. If you want to stop gambling, you should also consider the responsible gambling tools available on the website. West28 Casino may suspend or close an account where there is a breach of these terms, suspected fraud, a security concern, a legal or regulatory requirement, or another legitimate operational reason.
3. Deposits, withdrawals and gameplay
Available payment methods, minimums, maximums, fees and processing conditions may vary and will be shown on the website or during a transaction. You must use a payment method that belongs to you or that you are authorised to use. You must not deposit funds using a method connected with unlawful activity or with the intention of transferring funds to another person.
You are responsible for checking transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to additional checks. Processing times can depend on the payment provider, verification status, technical issues and other factors outside West28 Casino’s direct control. We do not guarantee that every payment method will be available at all times.
Funds credited to your account are intended for genuine play. You must not use the website to deposit or withdraw funds solely to transfer money, conceal the source of funds or obtain an improper financial benefit. Where a transaction appears unusual or cannot be verified, it may be reviewed, restricted or reported where required.
Games are played using the information and rules displayed on the website. You are responsible for reviewing the game rules, stake information and any relevant instructions before playing. A bet or game transaction may be treated as final once accepted, subject to correction of an obvious error, technical failure, system issue or applicable law.
If a technical error, display error or system malfunction affects a game, balance or transaction, West28 Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. We may cancel or void affected activity where permitted. You must not knowingly take advantage of an error and should report suspected issues promptly.
Balances and taxes
Your account balance may include cash funds, pending amounts or promotional amounts subject to separate conditions. You should review the applicable terms before using any promotional offer. You are responsible for understanding and meeting any tax obligations that may apply to you. West28 Casino does not provide personal taxation, financial or legal advice.
4. Promotions, content and responsible gambling
Promotions are subject to their own advertised terms, including any eligibility rules, expiry dates, wagering requirements, game restrictions, withdrawal conditions or maximum values. You should read those terms before accepting an offer. Unless stated otherwise, promotions are intended for one person, one household and one account. West28 Casino may withdraw or amend an offer where this is permitted by its terms or required by law.
You must not abuse a promotion, create accounts to obtain repeated benefits, coordinate activity with other users, use prohibited strategies or otherwise attempt to defeat the purpose of an offer. Where misuse is reasonably suspected, promotional benefits may be removed and related activity may be reviewed.
Website text, graphics, logos, software, game content and other materials are owned by or licensed to West28 Casino or relevant third parties. You may use the website for personal purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content without permission.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal spending and time limits, take regular breaks and avoid gambling when upset, tired or affected by alcohol or other substances.
- Never chase losses or borrow money to gamble.
- Keep gambling separate from essential household spending.
- Use available deposit, spending, loss, session or time controls where suitable.
- Consider taking a break or requesting account restrictions if gambling is becoming difficult to control.
- Seek independent professional support if gambling is causing stress, financial difficulty or harm.
West28 Casino may apply responsible gambling measures, including account limits, cooling-off periods, self-exclusion or restrictions on marketing. These measures may affect access to games, promotions or deposits. You should not attempt to bypass a restriction by opening or using another account.
5. Liability, privacy and complaints
The website is provided subject to availability. We take reasonable steps to maintain the service, but access may be interrupted by maintenance, telecommunications problems, software faults, cyber incidents, payment provider issues or events outside reasonable control. We do not guarantee that the website will always be uninterrupted, error-free or suitable for every device.
To the extent permitted by law, West28 Casino is not responsible for loss caused by your failure to protect account credentials, your use of an unsupported device or connection, unauthorised access resulting from your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian consumer law or other applicable law.
Personal information is handled in accordance with the applicable privacy policy. That policy explains how information may be collected, used, stored and disclosed, including for account administration, verification, security, responsible gambling, payments and legal compliance.
Complaints and applicable law
If you have a concern about your account, a transaction, a game or the website, raise it through the support channel made available on the website. Provide enough information for the issue to be identified, including relevant dates, transaction references and screenshots where appropriate. We may request further information while investigating and will handle complaints in accordance with applicable procedures.
These terms are intended to operate consistently with applicable Australian laws and consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not constitute a waiver of the right to enforce it later.
For questions about these terms, account access, responsible gambling tools or available complaint options, use the contact and support details published on the West28 Casino website. Please keep a copy of these terms for your records and review them before using the service.