Maximum cashout: $19
Betting Rules
West28 Casino operates under two Curaçao licences issued by the Gaming Control Board (GC) and the Curaçao Gaming Authority (CGA), providing regulated oversight for player protection and fair gaming.
1. General betting conditions
West28 Casino provides online gaming and betting services subject to applicable laws, regulatory requirements, platform rules, and the conditions shown on the website. Players must be of legal gambling age in their location and must access the service only where online gambling is permitted. It is the player’s responsibility to understand and comply with the laws that apply to them.
An account must be registered in the player’s own name and used only by that player. Account information must be accurate, complete, and kept up to date. A player must not create or use an account for another person, allow another person to access their account, or use the service on behalf of someone else. West28 Casino may request information or documents needed to verify identity, age, location, payment ownership, or account activity.
Players are responsible for keeping their login details, devices, and payment information secure. Any activity carried out through an account may be treated as activity authorised by the account holder unless the player has promptly reported suspected unauthorised access. Players should use a strong password, avoid sharing account credentials, and log out when using a shared or public device.
- Only one personal account may be used unless West28 Casino expressly permits otherwise.
- A player must not use a false identity, misleading information, or another person’s payment method.
- Players must not attempt to bypass account, location, age, or security controls.
- Automated tools, bots, scripts, or software intended to influence betting or game results are not permitted.
- A player must not interfere with the website, games, payment systems, or other players’ access to the service.
West28 Casino may refuse, suspend, restrict, cancel, or review an account or transaction where there is a concern about eligibility, security, fraud, responsible gambling, technical integrity, legal compliance, or a breach of these rules. Any action taken will be handled in accordance with the relevant terms and applicable requirements.
2. Placing and confirming wagers
Before placing a wager, players should check the selected game, market, outcome, stake, odds or displayed return, and any other available details. A wager is generally considered submitted when the player confirms it through the relevant betting interface. The website may display a confirmation message, bet reference, or transaction record after submission.
A wager is not guaranteed until it has been accepted and recorded by the relevant system. A displayed selection, price, balance, or potential return may change before acceptance. If a wager is rejected, interrupted, or not recorded, the player should check their account history before attempting to place it again. Repeated attempts may result in more than one accepted wager if the original transaction was successful.
Stake and balance requirements
Players may place wagers only using funds available in their account and within any limits or restrictions shown on the website. A wager may be declined where the account has insufficient funds, a transaction is pending, a market or game is unavailable, a limit has been reached, or the requested bet does not meet the applicable rules. Players should not treat an unsettled or pending amount as available for further betting.
Once accepted, a wager generally cannot be changed or withdrawn unless a specific cancellation, cash-out, or other feature is made available for that wager. The availability and operation of such features may depend on the game, market, timing, technical conditions, and applicable limits. Any request to cancel or amend a wager must be made through the available process and is not effective unless confirmed.
Prices, odds, and displayed information
Odds, lines, game information, and potential returns are provided for information before a wager is accepted. Errors can occur because of technical faults, data feeds, transmission issues, or human error. Where a clear or material error affects a price, selection, result, or settlement, West28 Casino may review the affected wager and take reasonable corrective action in line with the applicable terms and game rules.
3. Results, settlement, and adjustments
Wagers are settled using the official result or outcome applicable to the relevant game, event, market, or product. The settlement method, qualifying conditions, and treatment of unusual situations may vary between games. Players should read the specific rules displayed for the selected product before placing a wager, including information about ties, voids, abandoned events, postponed events, interruptions, and result changes.
Where an event or game does not produce a valid result, the wager may be cancelled, voided, returned, or settled according to the relevant product rules. A result may be amended if an official body changes it, if a verified error is discovered, or if the original settlement was inconsistent with the applicable rules. A provisional result should not be treated as final unless it has been confirmed through the relevant settlement process.
- A winning wager is credited after the applicable result has been verified and settlement has been completed.
- A losing wager is settled according to the recorded outcome and the rules for that product.
- A void or cancelled wager is handled in accordance with the displayed game or market conditions.
- Promotional or restricted funds, where applicable, may be subject to separate conditions shown at the time of use.
- Corrections may be made where a technical, settlement, payment, or recording error has affected an account.
Players should review their account balance and betting history regularly. If a player believes that a wager has been recorded, settled, or displayed incorrectly, they should raise the matter through the available support process and provide the relevant bet reference, date, game or market, and a clear description of the issue. Records held in the platform’s systems may be used when investigating a query.
West28 Casino may delay settlement or payment while conducting checks required for security, identity verification, responsible gambling, fraud prevention, technical review, or legal compliance. This does not change the player’s responsibility to provide accurate information and respond to reasonable verification requests.
4. Fair play, responsible gambling, and complaints
Gambling should be an entertainment activity, not a way to earn income or recover losses. Players should decide their spending and time limits before playing and should never wager money they cannot afford to lose. Chasing losses, borrowing money to gamble, or continuing to play when gambling is causing stress may be signs that a break or additional support is needed.
- Set a personal budget and time limit before you begin.
- Take regular breaks and avoid gambling when tired, upset, or under the influence of alcohol or other substances.
- Do not increase stakes to recover previous losses.
- Use available account limits, breaks, or self-exclusion tools where appropriate.
- Talk to a trusted person or a qualified support service if gambling is becoming difficult to control.
Players must not engage in dishonest, abusive, manipulative, or unlawful conduct. This includes collusion, fraud, money laundering, chargeback abuse, exploiting a known technical fault, manipulating outcomes, or attempting to obtain an unfair advantage. Suspected activity may be investigated and may result in restrictions, cancellation of transactions, account closure, or referral to an appropriate authority where required.
If you have a question or believe a rule has not been applied correctly, review the relevant game information, betting history, and Terms and Conditions before raising a complaint. Provide enough detail for the matter to be identified and investigated. Complaints are reviewed using available account records, transaction information, system logs, and any other relevant evidence. West28 Casino may ask for further information before providing a response.
These Betting Rules may be updated from time to time to reflect changes to the service, games, security controls, legal obligations, or responsible gambling practices. The current version published on the website applies to future activity from the time it takes effect. Players should check this page and the applicable product rules regularly. If any part of these rules conflicts with a specific game rule or the Terms and Conditions, the applicable order of priority will be determined by those documents.